Privacy Policy

Last Updated: 19/03/2024

This Privacy Policy describes how Steph Dawson Virtual Assistant ("we," "us," or "our") collects, uses, and shares information about you when you visit our website or use our virtual assistant services (collectively, the "Services").

Information We Collect

We collect information you provide directly to us when you use our Services. The types of information we may collect include:

1. Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and payment information when you register for our Services, make purchases, or communicate with us.
2. Usage Information: We may automatically collect information about how you interact with our Services, such as your IP address, browser type, device type, pages visited, and the dates and times of your visits.
3. Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and collect certain information. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services.
• Communicate with you about your account or transactions.
• Respond to your inquiries, comments, and requests.
• Improve our Services and develop new products, services, and features.
• Personalize your experience and deliver relevant content and advertisements.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal and regulatory requirements.

How We Share Your Information

We may share your information with third parties for various purposes, including:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
• Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other legal process.

Your Choices

You may choose not to provide certain information to us, but doing so may limit your ability to use certain features of our Services.

Data Security

We take reasonable measures to protect the information we collect from unauthorized access, use, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at steph@steph-dawson.co.uk